For Recruiters

Customer Service Officer (Full-time / Part-time are welcomed)

KPMG
Hong Kong
Posted 8 days ago Permanent Competitive
Customer Service Officer (Full-time / Part-time are welcomed)
Overview
KPMG Managed Services (MSS) delivers large scale processing and remediation services through innovative and technology-enabled solutions. Through remediation services, we provide cost effective business solutions to clients, and provide organisations with customised project plans and regulated business processes to achieve operational efficiencies across different sectors and industries.
For those who enjoy customer service activities, this role will be interesting for you.
Responsibilities
This is an operations based role where you will be part of a big team with individual caseload responsibilities. You will:-
  • Handle public and customer enquiries to the enquirer's satisfaction
  • Operate a service counter that support walk-in enquiries and customers who have booked an appointment
  • Handle online enquiries (including email, post and fax) and meet service level standards
  • Handle complaints and refer/escalate situations to the relevant stakeholders for resolution
  • Accurately record all enquiries/feedback and complaints in a system and responsible for ensuring timely responses to enquirers/customers are followed through in accordance with established Operation Guidelines and Standard Operating Procedures
  • Part-time is also welcomed
Requirements
  • Experience of working in a customer servicing capacity is an advantage. Candidates with no relevant experience would also be considered. Training will be provided.
  • Good communication skills and good command on written and spoken Cantonese, Mandarin and English
  • Diploma degree or above in any discipline (candidates with HKALE / HKDSE / HKCEE or equivalent secondary education background and prior customer services experience would also be considered)
  • Proficiency in Microsoft Office (PowerPoint, Word, Excel) or similar applications
  • Good problem-solving capabilities with an enquiring mind
  • Self-motivated and able to work independently
  • A good team player, efficient and can remain composed under pressure
  • Stable work environment
How to apply
To apply please send your CV and salary expectation to us at human.resources.hk@kpmg.com .
We offer successful candidates an attractive remuneration package and the opportunity to work in a dynamic and exciting environment.
For candidates who are looking for positions in KPMG Audit, Tax and Advisory functions, please refer to https://joinus.kpmg.com.cn/en/listing/ for job openings.
Personal data collected will be used for recruitment purposes only.
Job ID  492775
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