Customer Service Rep Customer Service Rep …

Wells Fargo
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Wells Fargo
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Customer Service Rep
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .

Market Job Description

Responsibilities:
• The Corresponding Banking Operations - Customer Care team supports the Wholesale Banking business line to serve Financial Institution clients
• The role presents a unique opportunity to identify, assess and mitigate risks
• Responsible for responding to inquiries and complaints from internal parties and external Financial Institution clients regarding financial products and services including but not limited to Commercial Payment Products, Check Products, Treasury Payments, Foreign Exchange, Trade Collection & Reimbursement, etc.
• Process routine to complex transactions via on-line system.
• Perform research to resolve issue cases that require investigation
• Document and review cases that require corrective actions
• Work within a collaborative team culture and provide support to junior team members
• Assist with identifying and implementing control and efficiency improvements.
• Maintain risk and compliance controls and processes.
• Escalate complex issues to senior management where required

Requirements:
• Experience in customer service, bills, remittance and banking is preferred
• Knowledge in SWIFT, Fedwire, CHIPS and IntelliTRACS system would be advantageous
• Strong analytic and problem solving skills with attention to details
• Good communication skills in both spoken and written English, knowledge in Mandarin would be advantageous
• Able to work on HK public holidays; under Typhoon and Black Rainstorm situations (with competitive allowance)
• Fresh graduates are welcome

Market Skills and Certifications

Requirements:
• Experience in customer service, bills, remittance and banking is preferred
• Knowledge in SWIFT, Fedwire, CHIPS and IntelliTRACS system would be advantageous
• Strong analytic and problem solving skills with attention to details
• Good communication skills in both spoken and written English, knowledge in Mandarin would be advantageous
• Able to work on HK public holidays; under Typhoon and Black Rainstorm situations (with competitive allowance)
• Fresh graduates are welcome

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

Region

APAC
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