Customer Service Specialist, Institutional Banking Customer Service Specialist, Institutional Banking …

DBS Bank (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
DBS Bank (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
See job description for details
Business Function

Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.
Responsibilities:
  • Maintain positive, emphatic, and professional attitude towards customers at all times in line with our "Making Banking Joyful" mantra
  • As much as possible, act as one-stop-shop to execute customer's instructions, provide product and service information and resolving products and services issues in the most efficient and effective way possible
  • Help customers better manage financial matters in making banking invisible, painless and seamless
  • Build sustainable relationships of trust with customers
  • Ensure customer satisfaction in all interactions at all times
  • Provide feedback on VoC and act to represent VoC as needed
  • Provide constructive and continuous feedback on VoC and improvement areas or opportunities for new growth
  • Conduct CDD of customer for periodic and trigger events review within assigned timeframe
  • Identify and verify KYC documents and customer static data
  • Handle RFIs, EWSS screening and other transaction surveillance as needed
  • Engage customers in a professional manner in the process of conducting CDD, KYI and RFI
  • Ensure completeness of above reviews; ensure proper handling, action, follow-up and filing of cases are done to required standards
  • Report irregular customer / account activities and communicate to related risk party as needed
Requirements:
  • University graduate in any discipline with m inimum 2 years' working experience in commercial banking industry, preferably managing CDD, KYC and transaction surveillanc e; Servicing experience is a plus
  • Empathy for customers; determination to solve customer problems and provide wow service
  • Good analytical thinking and problem-solving skills
  • Proficiency in the use of MS Office including 360, Excel, Powerpoint, Sharedpoint
  • Good multi-tasking skills and ability to work independently and under pressure
  • Proficiency in both English and Cantonese. Mandarin is a plus
  • Good interpersonal skills, able to communicate with internal and external stakeholders effectively
DBS Bank (Hong Kong) Limited logo
More Jobs Like This
See more jobs
Close
Loading...