• Permanent, Full time
  • Randstad Hong Kong
  • 21 Feb 19

Deskside Support

  • Hong Kong
  • Competitive
  • Full time

Deskside Support

job description


The client is large global financial services company and have invested millions in tech innovation.

Your key responsibilities:
  • Troubleshoot and problem solve PC related hardware, Printer and software issues and escalate support issues to 2nd level IT support or 3rd party vendors
  • Provide installation and problem solving for computer related task such as network, systems, printers, IPT, software and hardware
  • Provide dealerboard system support and daily office automation system support
  • Perform IT helpdesk function by answering supports calls in a shift arrangement
  • Follow-up on user purchase and services subscription request
  • IT inventory, documentation and procedure update
  • PC, LCD, printer internal relocation
  • Internal video conference meeting setup and troubleshoot

Your requirements and qualifications:
  • Diploma or above in Computer Science or related disciplines
  • At least 2 years of working experience in technical support including network administration work and system operations
  • Proficient in market data systems and 3 rd party system such as Reuters, Bloomberg, EBS, Etrali, etc.
  • Solid experience in Active Directory, DNS, MS Exchange & MS SQL
  • Able to communicate effectively to different levels of users. Able to work independently, and as a team
  • Good command of spoken and written English, Mandarin and Cantonese
  • Able to work on shift roster, on-call support, weekend and public holidays
  • Ideal candidate will be offered a permanent position
  • Front office and Private Banking support experience will be advance

Interested candidates can apply through this portal or send your CV to ian.luong@randstad.com.hk

For questions, please contact Ian Luong at 2232 3440.

no additional skills required

no additional qualifications required

educational requirements
Bachelor Degree