Deskside Support Analyst
- Installing and configuring hardware and software components to ensure usability.
- Troubleshooting hardware and software issues.
- Ensuring electrical safety standards are met.
- Repairing or replacing damaged hardware.
- Upgrading the entire system to enable compatible software on all computers.
- Installing and upgrading anti-virus software to ensure security at the user level.
- Performing tests and evaluations on new software and hardware.
- Providing support to users and being the first point of contact for error reporting.
- Establishing good relationships with all departments and colleagues.
- Conducting daily backup operations.
- Managing Inventory - Create Forecast for the upcoming months
- Shipment Tracking - Tracking vendor shipment tracking
- Shipping and Receiving - Shipping damaged/faulty OEM equipment's and receiving replacements
- Handling Shipments and Vendor Equipment Deliveries.
- Managing technical documentation.