Digital Technology Manager

About Dah Sing Group
The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.

Job Purpose:

Develop secure and quality IT system to support and grow DSBG's contact center business and operations.

Main Responsibilities:

• Interacts with business users and change delivery staff and assists in determining functional requirements.
• Assists in translating functional requirements into systems requirements to ensure business needs/problems are addressed.
• Identifies systems inputs and outputs, identifies and outlines modifications necessary to processing activities, and develops technical design, system manuals and program specifications to meet functional/systems requirements.
• Assists in systems test design to ensure all components interact and operate effectively; supports business users and change delivery staff to conduct user acceptance testing phase.
• Prepares system manual and technical document.
• Coordinates with Data Centre service provider executives in production procedure set-up for launching of new systems.
• Assumes responsibility for production support in a maintenance environment and provides concrete solution to ensure the stability of such environment.
• Maintains current technical skills and business knowledge; begins to develop greater technical skills and understanding of business activities in order to analyze more complex problems and design systems more appropriately.
• Prepares and reviews change requests
• Acts as project leader of minor to major projects.
• Provides advice and coaching to the junior members of the department on system and program design.
• Acts as backup to the senior member of the department.
• Formulates and enforce standard or guideline in SDLC.
• Supports all entities of DSFG including merged and acquired companies.

Incumbent Requirements:

• Degree holder in Computer Science, Software Engineering or equivalent discipline
• More than 5 years IT application development experience preferable in banking industry
• Experience in PL/SQL, SQL Server, VB.net, Java, C++, C#, BI Publisher Reports, Edify IVR
• Experience in functional and technical specifications documentation, systems design, conduct system test, support user acceptance test
• Advance knowledge in software development life cycle protocols
• Independent and able to deliver quality results under tight schedule
• Good team player, strong communication skills
• Exposure in Call Centre or IVR application is an added advantage, but not a must
• Experience in Oracle Siebel CRM is an added advantage, but not a must

Please note that only shortlisted candidates will be notified.