(Exclusive) General Insurer - Head of Operations

Your Responsibilities:

• Drive business improvement initiatives across the Hong Kong market
• Responsible for service delivery outcomes for post bind policy servicing activities across P&C and General Insurance businesses to drive straight through processing for Consumer & SME portfolio, optimizing processes and products
• Lead up the Contact Service Centre team and ensure the service quality is met with the company standard
• Lead the strategic transformation project for respective markets, shaping key initiatives that will achieve strategic goals and working with business stakeholders to drive changes
• Partner with Centres of Excellence (COE) to drive business improvement and bring innovation into the local markets
• Mitigate operational risk by analysing internal operational processes, supplier's management as well as other stakeholder's engagement level
• Analyse risks and opportunity when monitoring of internal and external risks
• Review P&L plan and the relevant delivery of projects on a regular basis
• Work closely with compliance and risk team to meet with the regulatory requirements
  

Your requirements:

• Preferably 10 years' experience in Operations
• Bachelor's Degree or equivalent combination of education and work experience
• Extensive knowledge of insurance products and operational process improvement
• Strong Leadership skill and a proven track record of successful staff management

If you are interested in this role, please do not hesitate to send your CV to me at rita.yu@connectedgroup.com. All personal data collected will be kept strictly confidential and will be only used for recruitment purposes.