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ConnectedGroup Limited

(Exclusive) General Insurer - Head of Operations

ConnectedGroup Limited Hong Kong
Posted 17 hours ago Hybrid Permanent Annual Bonus
You will come in as a leader to formulate strategy and drive the business improvement on an operational perspective, to lead a Contact Service Centre and Policy Administration team as well as to be influential to the other regional offices.

Your Responsibilities:

  • Drive business improvement initiatives across the Hong Kong market
  • Responsible for service delivery outcomes for post bind policy servicing activities across P&C and General Insurance businesses to drive straight through processing for Consumer & SME portfolio, optimizing processes and products
  • Lead up the Contact Service Centre team and ensure the service quality is met with the company standard
  • Lead the strategic transformation project for respective markets, shaping key initiatives that will achieve strategic goals and working with business stakeholders to drive changes
  • Partner with Centres of Excellence (COE) to drive business improvement and bring innovation into the local markets
  • Mitigate operational risk by analysing internal operational processes, supplier's management as well as other stakeholder's engagement level
  • Analyse risks and opportunity when monitoring of internal and external risks
  • Review P&L plan and the relevant delivery of projects on a regular basis
  • Work closely with compliance and risk team to meet with the regulatory requirements

Your requirements:

  • Preferably 10 years' experience in Operations
  • Bachelor's Degree or equivalent combination of education and work experience
  • Extensive knowledge of insurance products and operational process improvement
  • Strong Leadership skill and a proven track record of successful staff management

If you are interested in this role, please do not hesitate to send your CV to me at rita.yu@connectedgroup.com. All personal data collected will be kept strictly confidential and will be only used for recruitment purposes.

job_description_image
Job ID  31082022
ABOUT COMPANY
Hong Kong
52 Employees Accounting & Finance
Established in 1997 In Hong Kong, ConnectedGroup is a regional executive recruitment and search consultancy with broad coverage across a range of func...
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