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Fintech - Trading Application Support - up to HKD 50K monthly

Gravitas Recruitment Group Hong Kong
Posted 5 days ago In-Office Permanent HKD360000 - HKD480000 per annum + competitive year end bonus

Day to Day Responsibilities:

  • Consult with clients to deliver solutions on day-to-day product inquiries
  • Assessing, troubleshooting, and tracking requests while providing real-time solutions
  • Collaborate with our Client Success Managers, to ensure an overarching premier client service experience, by providing real-time updates and regular touch-points with clients
  • Participate in training to deepen knowledge of financial markets and the PMA product suite.
  • Act as an escalation for client counterparties and internal teams for appropriate issue resolution
  • Each Analyst will serve as the key client contact interacting frequently with Portfolio Managers, Traders, CFOs, CTOs, Operations, and IT support.
  • Liaising with 3rd Parties (Executing Brokers, PB's, Custodians, Fund Administrators and other software vendors) as part of client support
  • Documentation of best practices and industry guidelines across multiple product workflows.

Hiring Requirements:

  • Bachelor's Degree or 2-4 years of relevant experience in customer service and technology
  • Strong client facing skills demonstrated in excellent verbal and written communications.
  • Superior troubleshooting and analysis/resolution skills.
  • Ability and experience to work effectively and directly with clients.
  • Experience in dealing with multiple asset classes (Equities, Futures, Options, Fixed Income, FX, Fund of Funds, Private Equity)
  • Solid understanding of the trade lifecycle;
  • Good understanding of key regulatory changes and industry trends across relevant client markets
  • Able to work across multiple projects simultaneously of varying complexities alongside being an escalation point with designated modules
  • Knowledge of SQL or other programming query languages is preferred (C++ / Java / Python)
  • Prior experience in working Hedge Fund / Portfolio Accounting Software is preferred
  • Proficient knowledge of Microsoft Office; Excel in particular
  • Previous use of CRM or project management platform.
  • Able to travel to client offices where required
  • Preferred languages alongside English: Cantonese / Mandarin
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Job ID  BBBH144595
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