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Front Office Systems Support Analyst, State Street Global Advisors, Assistant Vice President

State Street Corporation
Hong Kong
Posted 8 days ago Permanent Competitive
Front Office Systems Support Analyst, State Street Global Advisors, Assistant Vice President
Who we are looking for
This role requires experience in working with business clients to understand issues impeding their day to day activities, require strong understanding of both technology and business. Previous experience and exposure to investment practices and supporting applications used in the investment industry. Excellent communication skills required as the position involves acting as a liaison between customers and subject matter experts. Interact and coordinate with business teams, application development teams, vendors, along with various other IT teams as required. Work with SQL, Unix, XML and FIX messaging in order to triage production issues.

Why this role is important to us
The team you will be joining is a part of State Street Global Advisors, one of the biggest asset managers in the world, that provides services to the world's governments, institutions and financial advisors across the globe. With over four decades of experience and trillions of dollars in assets under management, we offer one of the broadest selections of services across asset classes, risk profiles, regions and styles. As pioneers in index, ETF, and ESG investing, we are always inventing new ways to invest.
Join us if making your mark in the asset management industry from day one is a challenge you are up for.

What you will be responsible for
As Front Office Systems Support Analyst, you will
  • Incident Management -including major incidents
  • Level 2 Support of finance applications including analysis of production issues that fall outside predefined procedures
  • Assuming ownership of problems and driving towards resolution
  • Lend support to various business and technology teams as necessary
  • Monitor system for possible issues, performing system health checks as required
  • Research issues to ensure service level agreements are met, and research application, data, and database related issues
  • Issue tracking via ticket tracking system and participation in Metric document production
  • Effectively lead day-to-day tasks / activities in coordination with team management and application contacts
  • Flexible scheduling required
  • Crafting SOP's and training documents

What we value
These skills will help you succeed in this role
  • Understanding of and ability to use PL/SQL
  • Working knowledge of Autosys
  • Strong knowledge of Unix/Linux including shell scripting
  • General understanding of Windows
  • Excellent written and oral communication skills (English)

Education & Preferred Qualifications
  • Minimum of 5 years experience in a production support, development, or business analyst role, preferably in the Financial Industry.
  • Bachelors Degree level qualification in Computer Science or IT related subject preferred.
  • Knowledge of Financial Markets crossing multiple asset classes
  • Experience with the FIX Protocol
  • Experience with Front Office Investment applications preferred

About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers

Job ID  R-709100
ABOUT COMPANY
London, United Kingdom
39000 Employees Investment Banking / M & A

From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people - strengthening markets, building communities and creating opportunities for growth.

We owe that longevity to the commitment, expertise and creativity of our employees. Our continued success depends on our ability to attract and develop the best talent in the industry. That's why we're keenly focused on employee development, corporate citizenship and inclusion.

For us, success comes in the mark we make as an organization - for the industry, our clients, our communities and each other.

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