For Recruiters

Head of Banking Operations (Major Bank)

Captiare Limited
Hong Kong
Posted 4 days ago In-Office Permanent Negotiable
An exceptional opportunity to direct and manage the overall operations of a major bank in China / HK including Corporate banking, Treasury, Retail banking and contact center operations.

An exceptional opportunity to direct and manage the overall operations of a major bank in China / HK including Corporate banking, Treasury, Retail banking and contact center operations.

Responsibilities:

  • Formulate the overall strategies to support the Hong Kong and Mainland China business operations of the Bank Group in achieving business targets.
  • Minimize operating cost and maximize scale benefits through in-sourcing and centralization of operation functions from the Bank Group.
  • Manage the general operation and customer contact center covering the services of hotlines, telemarketing, data processing, and risk & compliance operations.
  • Develop and organize business plans, financial budgets and staff development plans; build and maintain an engaging and effective work environment and workforce.
  • Maintain good relationship with regulators, internal and external business partners.
  • Report to the board of directors on financial status and operational achievements.

Requirements:

  • University degree or above in banking, finance or related disciplines.
  • At least 15 years' experience in banking or business process outsourcing, of which at least 10 years of relevant work experience in managing a sizable operation.
  • Strong knowledge of banking operations; work experience in Mainland China would be an advantage.
  • Strong leadership, analytical, planning, organizing, communication and interpersonal skills.
  • Proficiency in both spoken and written English, Chinese and Putonghua.
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Job ID  34253
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