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Head of Business Planning and Special Projects - Hang Seng Bank (HK)

Hang Seng Bank Limited Hong Kong
Posted 5 days ago Hybrid Permanent Competitive
Job description
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Head of Business Planning & Special Projects
Card Product Department
Hang Seng's Card Product business offers a full spectrum of card products and services to customers.
We are currently seeking high caliber individual to join our department as Head of Business Planning & Special Projects.

Principal responsibilities
  • Responsible for assisting the department head in planning business strategies and driving the relevant stakeholders to formulate business and budget plans.
  • Monitor and review the financial and business performances and identify / recommend opportunities to improve business results.
  • Monitor the department's P&L, KPIs and strategic action plans and work closely with the relevant stakeholders to deliver the required business results.
  • Review high-impact complaints and drive projects to enhance business service quality.
  • Drive special projects to support business growth or enhance quality / customer experience.
  • Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity.
  • Adhere to all established risk control guidelines, procedures and measures and to mitigate the risks.
  • Lead, groom and coach a team to specialize in card product management.
Requirements
  • University degree or a relevant experience
  • Over 15 years of working experience with at least 8 years managerial experience in the credit card business with broad business and social networks
  • Solid experience in card product management.
  • Excellent leadership, communication, presentation, and interpersonal skills
  • Proactive, creative, customer focused, positive team player and independent
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Job ID  0000IBCZ
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