Head of Operations, Private Banking Head of Operations, Private Banking …

BOC International
in Hong Kong
Permanent, Full time, In-Office
Last application, 16 Jan 22
Basic salary plus discretionary bonus.
BOC International
in Hong Kong
Permanent, Full time, In-Office
Last application, 16 Jan 22
Basic salary plus discretionary bonus.
A head of operations role responsible to oversee, supervise and manage the implementation of daily operations and first line of defense control of our private banking business.

The Role

A head of operations role responsible to oversee, supervise and manage the implementation of daily operations and first line of defense control of our private banking business.

Key Accountabilities

  • Oversee, supervise and manage the implementation of daily operations and first line of defense control through teams of Client Account Management Services, Quality Assurance, Business Risk Management, Credit Admin, Corporate Governance, Budget & MIS, and BAU / Strategic Projects in alignment with the goals and strategies of private banking business
  • Identify and assess the operational risk profile and effectiveness of controls and ensure the operational risk profile adheres to the established risk appetite and tolerance and complies with policies, standards and guidelines
  • Develop and maintain the policies and procedures as applicable to ensure an effective control framework and operational efficiency of private banking business
  • Analyze internal operations and work collaboratively to develop and/or improve systems, processes, controls and procedures that improve the overall efficiency of private banking business and excel client service
  • Work autonomously and independently on business initiatives as directed and delegated by senior executives and/or the Board; and to ensure the quality to meet relevant expectations
  • Act as a strategic partner with other senior executives and work closely with the team to ensure they are meeting performance expectations
  • Monitor the services standard of the outsourced activities to group companies or external service providers
  • Coordinate the business contingency plan and supervise the respective implementation
  • Be the member or chairperson in various management and functional committees or working groups  as appropriate
  • Demonstrate a willingness to take on new tasks with a general attitude that no task is too small, impossible, or cannot be improved
  • Foster a trust and accountable working vibes and able to demonstrate a ‘lead by example’ working style to cultivate a culture of cooperation and communication
  • Coach and develop the team to ensure they are delivering quality output and manage the team resources

Skills & Experience

  • Degree holder with a minimum of 15 years’ relevant working and management experience in private banking business
  • Solid knowledge and experience in private banking business operations, exposure to private banking system implementation in Chinese banks/financial institutions is an advantage
  • Diligent, committed and able to work under pressure
  • Enthusiastic in leading, supporting and implementing new business and systems
  • Strong sense of operation risk management and internal control
  • Effective communication skills with internal and external stakeholders
  • Good spoken and written Chinese and English, including Mandarin

Other Information

Notes to applicants:
1. Please apply in strict confidence with full resume, academic record, current and expected salaries.
2. The personal data provided will be used for consideration of recruitment only. All personal data of unsuccessful candidate will be destroyed within 24 months.
3. Candidates with Enhanced Competency Framework (ECF): please state on the CV.

About BOCI

As a leading investment bank in China and Hong Kong region, the investment banking arm of Bank of China, BOC International Holdings Limited (“BOCI”), is now seeking highly motivated, creative and success-oriented professional who would like to pursue the career in our group. 



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