IT Account Manager IT Account Manager …

B2B Prime Services UK Ltd
in Hong Kong
Permanent, Full time
Be the first to apply
Na
B2B Prime Services UK Ltd
in Hong Kong
Permanent, Full time
Be the first to apply
Na
Posted by:
Jennifer Lee • Recruiter
Posted by:
Jennifer Lee
Recruiter
International company B2Broker (Business to Broker) is a fintech developer and liquidity provider for brokerage companies, banks and investment funds. Having occupied its niche in the market since 2014, the company is a leader in its field, and therefore it is constantly growing and developing. Nowadays the company’s offices are situated in Moscow, Saint Petersburg, Limassol, Hong Kong, Minsk, London, Dubai and Kiev.

Responsibilities:

  • Establishing and maintaining strong relationships across teams and with staff/clients;
  • Maintenance and support of existing clients. Keeping good relationships and loyalty of clients to our company through highly professional communication skills;
  • Processing of incoming client requests in English/Chinese and gathering maximum possible information to resolve an issue maintaining a minimal response time;
  • Negotiations about the project, payment and contract conditions tracking.
  • Work independently on a problem using existing knowledge base and access to systems;
  • Resolving system and application issues, IT product support;
  • Managing and upholding the troubleshooting escalation process;
  • Determine when a problem is beyond the current level of competence and needs to be escalated to the next level for further resolution.

Requirements:

  • Comfortable working within a client-facing role and liaising with third parties;
  • Degree educated in Computer Science or similar experience with computer programs or IT background or experience in the support team;
  • Fluent English and Chinese ( Mandarin/Cantonese) languages are a must; the Japanese or other Asia languages are often optional – but a big plus!
  • Excellent communication and collaboration skills;
  • Self-directed learning skills (work is related to financial markets and a variety of highly specialized software solutions are used; it constantly requires expanding the range of your knowledge and skills);
  • Independence, proactive and time-management skills.

 

What We offer:

  • Double pay and bonuses based on skills and experience.
  • Work with our multinational team and opportunities for career development.
  • Travel allowance.
  • Remote and flexible working hours.
B2B Prime Services UK Ltd logo
More B2B Prime Services UK Ltd jobs
More Jobs Like This
See more jobs
Close