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IT Production Management Analyst

Hashkey Digital Asset Group Limited Hong Kong
Posted 3 days ago Permanent Negotiable
Hashkey Group is looking for an experienced system analyst to join the Hong Kong production support team. The ideal candidate for this role should have successfully implemented, managed, and supported mission critical in-house and vendor applications/services in global/regional banks or financial service companies. The candidate should be a motivated and responsible problem solver and be able to work autonomy, looking to make a significant impact in a fast-growing company.

Job Responsibilities:

  • Responsible for supporting IT Production environment including day-to-day system operations and upstream/downstream feeds for the assigned products
  • Be able to troubleshoot complex application and technical problems independently
  • Escalate and follow-up on permanent fix for development related issues
  • Analyze business requirement to provide tools and solution
  • Liaise & manage software vendors
  • Conduct System Quality Assurance Test and User acceptance Test; Perform production deployment and upgrade system patches
  • Develop and build schedule jobs/feeds for system integration and enhancement
  • Adhere to ITIL Application Support methodology, follow incident and change management procedures; execution of BCP/DRP plans
  • Ensure effective and timely resolution to business
  • Provide technical and requirement specification
  • Improve productivity and SLA via process improvement, system enhancements and automation
  • Document procedures, best practices and troubleshooting FAQs
  • Shift duty, flexible to work across weekends/weeknights/holidays on an as-needed basis­­­

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Requirements:

  • University degree in computer science / engineering or equivalent field of study
  • 5+ years’ experience in Technology Service / Production Management with proven technical support role in a reputable bank or financial institution
  • In-depth technical background and experience in performing/managing L1/L2 application support
  • Experience in supporting systems running on Linux, UNIX, Windows, and cloud platforms (e.g. AWS)
  • Hands-on experience in SQL, shell scripts / python, job schedulers, monitoring and support tools
  • Experience in process improvement and automation initiatives in production management projects
  • Outstanding incident management, troubleshooting, analytical, and problem-solving abilities, along with ability to collaborate cross-functionally in a fast-paced and growing environment
  • Self-motivated and ability work with minimal supervision
  • Knowledgeable in all phases of Software Development Life Cycle (SDLC)
  • Candidates with ITIL certification will be an advantage
  • Well-versed in current technological trends ideally in the area of cloud/container based microservices, cryptocurrency and blockchain technologies
  • Excellent communication and client service skills and mentality
  • Fluency and proficiency in written/spoken English and Chinese (Mandarin and Cantonese)

 

Join us in our mission to make a lasting contribution to the digital asset community!

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