For Recruiters

IT Service Manager

Venturenix Limited
Hong Kong
Posted 4 days ago Permanent 45000-55000
V
Posted by
Vicky Chan
Recruiter
HK listed company Excellent career path & package Call Center / Contact Center

Responsibilities:

  • Lead teams to effective service delivery based on ITIL process framework
  • Coordinate different teams including service desk, helpdesk, infrastructure, vendors and business users for service delivery.
  • Interact with business team to understand Service Level Agreements and ensure that all services and support functions remain responsive to customer needs
  • Ensure high quality of client service by clearly defining service scope and continuously carrying out due diligence and other assessment as needed
  • Proactively drive the resolution of incidents, planned/unplanned changes and ah-hoc client issues requiring additional support and initiate timely escalation to clients and internal parties.

Requirements:

  • Degree in Information Technology or related discipline
  • At least 5+ years of relevant experience and 2 years are managerial
  • Experience in Call Center / Contact Center is a plus
  • Experience in performing business analysis, business services and implementation and providing recommendations for improvements
  • Experience in change, incident, problem and vendor management
  • Able to build strong relationships with people at all levels in the organization
  • Good analytical, persuasive, influential and problem-solving skills
  • Strong communication skills in both written and spoken Chinese and English

 

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