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IT Support - Private Bank 33K

Recruit Logic
Hong Kong
Posted about 20 hours ago Contract HKD 30,000 - 33,000
K
Posted by
Kenton Lau
Recruiter

 

RESPONSIBILITIES

  • Responsible for providing IT Onsite operations and support to the internal users in a fast paced financial business environment
  • Maintain a stable desktop infrastructure and deliver consistency IT services
  • Responsible for handling day-to-day events and incidents with proper incident management process applied in order to meet the service level defined by IT management
  • Supervise local vendors on delivering IT support services
  • Responsible for executing certain deployment activities to ensure new/changes to applications are carried out in production and DR environments

Providing support and administration for

  • Server & Hub rooms
  • Physical cabling
  • Servers Monitoring
  • Storage, backup and data replication system support
  • Certain Networks knowledge
  • End user computing (including desktops, laptops, Blackberry, mobile solutions)
  • 3rd party systems and market data systems like Bloomberg, MarketMap

YOUR PROFILE
Professional and Technical

  • Tertiary education in IT related areas
  • At least 3 years working experience in a client-facing IT helpdesk environment
  • Strong command of both spoken and written English and Cantonese, Mandarin is an asset
  • Proficiency in Microsoft Desktop environment (Windows 10), with basic understanding of MS Server  environment (Server 2008) and Active Directory
  • Broad understanding of networking protocols and administration
  • Personal and Social

Proactive attitude and work ethics

  • Good interpersonal skills, telephone manners, and service attitude
  • Ability to maintain outstanding service level in time-sensitive situations
  • Ability to train users, resolve problems and handle complaints
  • Client driven
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