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Pinpoint Asia

Incident and Change Management Support Associate - Digital InsurTech

Pinpoint Asia
Hong Kong
Posted 3 days ago Permanent Excellent Remuneration
Danny
Posted by
Danny Kwan
Director at Pinpoint Asia | Senior Tech Appointments
Our client is a well-known leading Insurance Group, they are looking for a Support Engineer, particularly in Incident and Change Management their large digital InsurTech platform. Great exposure in a large enterprise environment with great remuneration. Perm position.

Responsibilities:

  • Manage the incident and service management with change management and problem tracking.
  • Manage the ITIL framework and participate in the service management process. 
  • Respond to incidents and outages in a timely manner in regard to the business impact and technical complexity.
  • Identify the possible trigger point of the problem and liaise with the Engineering Team on these issues.  
  • Responding to inquiries with operations and service providers.
  • Host regular meetings on Change Advisory and Problem Review. 

Requirements: 

  • Incident Management experience across technology platforms in application and infrastructure services.
  • Incident Management experience with ITIL. Experience in Change Management.
  • Good analytical and problem-solving skills. 
  • Understanding of infrastructure including networking, cloud storage, middleware, database, etc. 
  • Understanding of application platforms including front-end, and back-end. 
  • Strong facilitation skills with different stakeholders and technical teams.
  • Excellent troubleshooting skills and attention to detail.
  • Bachelor's Degree from a reputable University.
  • Strong communication skills in English and Chinese (Cantonese).

If this outstanding opportunity sounds like your next career move, please send your resume in Word format to Danny Kwan at resume@pinpointasia.com and put Incident and Change Management Support Associate - Digital InsurTech in the subject header.

Data provided is for recruitment purposes only.
                     _________________________________________________________

Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment

We are a team of specialist tech recruiters (many of our recruiters come from an IT background) and we serve a wide range of clients, all the way from tech startups (especially FinTech) to some of the top Financial Institutions on Wall Street and several other large scale enterprises in other industries.

Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results. 

Our vision is to help companies hire smarter and help job seekers get closer to their career aspirations.

To see all our open jobs please reach out to us at https://pinpointasia.com/job-search/ (EA License #68987) 

We are also seeking top-calibre candidates for the following exciting roles:
1) Java Connectivity Software Engineer - Leading Investment Bank
2) Infrastructure Architecture Leader - Enterprise Platform
3) KDB/Q Developer

ABOUT COMPANY
Hong Kong
20 Employees Information Technology
Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment. We are a growing team of specialist tech recruiter...
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