For Recruiters
Bauer Kaiser & Co. Ltd

Insurance Claims Specialist

Bauer Kaiser & Co. Ltd Hong Kong
Posted 3 days ago Hybrid Permanent 25k - 55k
C
Posted by
Calvin Shum
Recruiter

Responsibilities:
Oversee daily claims operations of team to ensure claim service standard are met through service benchmark, process turnaround time
Review, propose and implement procedures/workflow and claim practices/guidelines to uplift team operation efficiency
Check and approve in-hospital claims when OSS exceed their granted authority
Process, review and approve major claims
Perform quality control on overall claims process
Handle enquiries and complaints from customers including agency, brokerage, policyholders and members, to provide professional advice and services on claim related issues
Work closely with Contact Center, Care & Network Team and other stakeholders to solicit customers’ feedback for better customer satisfaction management, also to improve our end-to-end claims process
Help preparing complaint investigation and coordinate with teams to reassure prompt settlement to customers

Job Requirements:
University / college graduate plus at least 7 years related working experience or equivalent combination of education and relevant experience
Claim knowledge in a life insurance company.
Expertise in Employee Benefits claims process is in advantage
Demonstrate strong interpersonal and communication skill to deliver training and coaching among team
Good knowledge on Excel, Word, and PowerPoint
Excellent command of written and spoken English and Chinese (Cantonese and Putonghua)

Job ID  EF-CS-ICS
ABOUT COMPANY
Hong Kong
Retail Banking
Looking for top-talent, Bauer Kaiser partners with Hong Kong’s leading banking institutions and multi-national corporations. Bauer Kaiser is a consul...
More Jobs From Bauer Kaiser & Co. Ltd
Bauer Kaiser & Co. Ltd
Senior Manager, Digitalization
Bauer Kaiser & Co. Ltd
Hong Kong
6 days ago Full time HK$60k - HK$90k
Bauer Kaiser & Co. Ltd
Senior Manager, Internal Audit / IT Audit
Bauer Kaiser & Co. Ltd
Hong Kong
15 hours ago Full time HK$40k - HK$80k
Bauer Kaiser & Co. Ltd
VP, Human Resources, Compensation & Benefit
Bauer Kaiser & Co. Ltd
Hong Kong
4 days ago Full time HK$45k - HK$65k
Bauer Kaiser & Co. Ltd
Head of Risk Management Department
Bauer Kaiser & Co. Ltd
Hong Kong
6 days ago Full time HK$60k - HK$90k
Bauer Kaiser & Co. Ltd
Customer Analytics & Data Science Manager (MIS & Modeling / Campaign)
Bauer Kaiser & Co. Ltd
Hong Kong
6 days ago Full time HK$40k - HK$90k
Bauer Kaiser & Co. Ltd
SME & Corporate Banking Relationship Manager
Bauer Kaiser & Co. Ltd
Hong Kong
15 hours ago Full time HK$30k - HK$48k

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.
More Jobs Like This