Investor Services(Associate)

Duties & Responsibilities

• Act as day-to-day client service contact for assigned group of clients or distributors to address clients’ queries/requests and coordinate clients’ requests
• Manage the client on-boarding process including collection and verification of KYC/AML documents and forms from the clients/distributors
• Coordinate the account set-up with other third parties
• Work on RFP/DDQ requests from clients/distributors with the support from other teams
• Maintain the RFP/DDQ database
• Prepare regular client and fund reports
• Coordinate with fund administrators and finance team on trailer fees for distributors
• Communicate regulatory change and business change to clients, distributors and internal stakeholders when appropriate
• Attend client meetings and events as appropriate (including due diligence meetings)

 Other Support

• Maintenance of all clients’ records
• Compliance with all internal procedures
• Communicate significant client issues internally and document/escalate as appropriate
• Actively participate in internal meetings
• Participate in client impacting business and regulatory driven projects and initiatives

Requirements

• Bachelor's degree in business, economics, finance, or a related discipline.
• At least 3 years of relevant experience in Client Servicing in large asset management or fund companies
• Mature with excellent communication and interpersonal skills
• Able to work independently, strong sense of responsibility and a good team player
• Highly accurate with good attention to details and able to multitasking and to pursue deadlines
• Excellent command of both spoken and written English and Chinese
• Knowledge of Excel macro is an advantage