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Journey & Experience Specialist

DBS Bank (Hong Kong) Limited
Hong Kong
Posted about 5 hours ago Permanent Competitive
See job description for details
Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
  • Design Strategic plan to support the Bank's Transformation strategies in improve experience of employees
  • Drive employee journeys within and cross-functions to improve experience of all stakeholders
  • Enable the awareness and capability of members involving in transformation from all levels; including knowledge, skills, practices; in all areas from ability to identify problems, solutions and implementation
  • Identify potential improvements within the Bank and design/implement End-to-End solution via either process review, digitization and automation
  • Bridge among various stakeholders from Business, Technology and Operations on assigned projects/ initiatives contributing to DBS business priorities and strategic objectives
  • Plan and develop innovative ways to drive digital culture within the Bank, through various events, workshops with 4D (Human-Centered Design) and Agile methodology embedded with Human-centric mindsets
Requirements
  • Bachelor or Master degree
  • Professional certification including Six Sigma Black Belt, PMP, Agile is a plus
  • Minimum 4 years working experiences, preferably in areas of customer experience improvement, process improvement or project management
  • Good communication skills in both written and spoken English
  • Experience in banking or financial industry is an advantage
  • Fast learning and multi-task capability to take on projects in different areas
  • Able to manage stakeholders from different levels across functions
  • Professional knowledge and skills preferred; including but not limited to Design Thinking, Human-Centered Design, Project and Process Improvement
  • Innovative and willing to accept new ideas and changes
  • Candidate with less experience will be considered for Associate or Senior Associate position
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
Job ID  2200005Y
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