Manager, Claims Operations Excellence Manager, Claims Operations Excellence …

Prudential Hong Kong Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Prudential Hong Kong Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Manager, Claims Operations Excellence
At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone's ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to what's happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.

Job Responsibilities:

  • Drive and lead Claims related process improvement through innovation and digitalisation, not only optimizing and standardizing process for consistency and control for Claims operation teams but also enabling Claims model change to cope with scalable growth
  • Manage and support the assigned corporate-wide, cross-departmental and Medical network initiatives on behalf of Claims and ensure successful project implementation and delivery by following the agile approach and the prescribed project management standard
  • Define user stories, recommending solutions, designing test plan, conduct testing, implementation, post implementation monitoring and provide user training
  • Produce effective progress reports to keep senior management appraised of project status, major risks and issues, scope changes, resource changes and milestone achievement or misses
  • Motivate, coach and develop team members to achieve the personal and team objectives that contribute to the achievement of the KPIs of Claims and PHKL
  • To collect customer & distributor feedback through direct discussion or interviews, surveys, focus groups, customer specifications, observation, warranty data, field reports, complaint logs, etc.
  • Identify emerging business issues and/or opportunities in Claims Operations during project handling, market trend and analysis
  • Perform ad hoc assignments

Job Requirements:

  • Degree holder in any discipline
  • Minimum 8 years of working experience in project management (preferably with insurance/financial industry), in which 2 years in supervisory role
  • Broad knowledge of Claims Operations, specific knowledge in process improvement is desirable
  • Solid experience and proven track record to lead delivery of scalable projects
  • Strong analytical, problem-solving, presentation and communication skills
  • Positive attitude, highly flexible, able to deliver outstanding results under challenging environment
  • Good leadership and motivation skills
  • Excellent command in written and spoken English and Chinese
  • Proficient in Microsoft Office (including Word, Excel, PowerPoint, Visio)
  • Candidate with less experience will be considered as Assistant Manager