Manager, Credit & Marketing, Client Coverage

Role Responsibilities

• Assist Relationship Managers to achieve budgeted revenue and other campaign targets
• Help drive sales process and enhance utilization by proactively identifying business opportunities and pursuing deals
• Provide high quality customer service on enquiry, transactions handling and offer operational solutions to enhance customer satisfaction
• Coordinate with internal and external stakeholders for document execution and limit activation
• Prepare comprehensive and clearly written BCA for credit approval in a timely fashion
• Promptly attend to excesses / bills referrals in accordance with the Bank's policy
• Proactively monitor excesses and communicate with customers in line with account strategy; seek proper approval for excesses; monitor periodic repayments
• Monitor risk daily; ensure credit, reputation and compliance risks are held to the highest standards of risk management, ensure prompt reporting and take appropriate actions to deal with irregularities
• Follow up closely with customers on submission of financials for timely preparation of analysis
• Effective limits maintenance to avoid excesses due to system constraints
• Ensure facility drawdown after approval in a timely manner
• Coach / develop clerical to facilitate better utilization of resources

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank's Conduct Principles. Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance, The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
Internal:

• Colleagues in CB and CDD teams, Product, Risk, Compliance and other support Functions and Businesses

External:

• Existing Customers - To manage relationships, develop business, evaluate credits, negotiate facility terms and pricing, resolve operational problems and secure market information.
• Prospective Customers - To market full range of Bank's products and services
• Professionals - Lawyers, Valuers, Insurance Broker

Our Ideal Candidate

• University graduate with solid working experience in banks
• Strong analytical, verbal reasoning and interpersonal skills
• Ability to understand and analyse financial statements
• Adequate commercial marketing acumen e.g., demonstration of capability in identifying cross selling opportunities
• Excellent customer service orientation
• High responsiveness
• Aspiration in following the career path of Relationship Manager
• Proficiency in Chinese including Putonghua and business communication skills

Role Specific Technical Competencies

• MS Words, Excel, PowerPoint
• Credit analysis and BCA write up

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers