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Dah Sing Financial Group

Manager, Customer Services (General Insurance)

Dah Sing Financial Group Hong Kong
Posted 2 days ago Permanent Competitive
Manager, Customer Services (General Insurance)
About Dah Sing Group
The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.

Responsibilities:
  • Supervise the daily operations of the customer service team
  • Resolve customer service issues in a timely and professional manner
  • Develop and implement effective customer service procedures, policies and standards
  • Set and monitor customer satisfaction goals and ensure they are met consistently
  • Maintain accurate and comprehensive records of all customer service activities and interactions
  • Analyze service data and prepare detailed reports on the performance and feedback
  • Provide high-quality pre-sale and post-sale services
  • Increase the sales of personal insurance products through direct channel using inbound and outbound calls
  • Support bank and alternative channels by offering assistance and operational support to bank staff and direct customers
  • Build and maintain positive relationships with internal and external stakeholders and customers
  • Manage the renewal processes and documentation with good time management skills
  • Comply with and adhere to the internal and external control standards and regulations
Requirements:
  • Degree holder with 8-10 years of sales and customer service experience, preferably in the general insurance industry
  • Possess relevant general insurance licenses (I&II)
  • Have solid knowledge of general insurance products and medical insurance
  • Have excellent customer service and communication skills
  • Be proficient in handling complaints
  • Have outstanding leadership and interpersonal skills
  • Be fluent in both written and spoken English and Chinese
  • Be calm and detail-oriented
Please note that only shortlisted candidates will be notified.

Job ID  3424
ABOUT COMPANY
Hong Kong
Corporate Banking
The Dah Sing Financial Group is a leading financial services group in Hong Kong, active in providing banking, insurance, financial and other related s...
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