Responsible for managing all insurance acquisition channel including a proprietary sales team and a quality assurance & training team in achieving company revenue target and ensuring compliance to regulations and internal governance throughout the sales process.
- Develop strategy to drive sales result and key metrics as determined by company including channel mix and product mix
- Ensure strict compliance to all regulatory requirement and internal governance
- Manage and improve call quality to ensure customer satisfaction up to company standard
- Review team performance to determine the training objective and direction for improvement
- Manage utilization of company resources to drive sales & cost efficiency
Qualification:
- Proven track record on insurance acquisition management, preferrably telemarketing channel
- Strong will to win with strategic thinking
- Strong communication skill
- Passed IIQE Paper I,II,III
- Good command of written and spoken English. Fluent in cantonese
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible— and we’re proud to back each other every step of the way.
When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you’ll learn and grow as we champion your meaningful career journey, with programs and benefits to back you at each stage of your career and life. Together, we’ll win as a team, striving to uphold our powerful backing promise to our customers and each other every day. And, we’ll do it in an environment where everyone is seen, heard and feels like they truly belong.
Join #TeamAmex and let’s lead the way together.
