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Manager, Payment Services

ZA Bank Hong Kong
Posted 3 days ago Permanent HK$35k - HK$65k
Leading Virtual Bank in Hong Kong


  • Supervise the operations of remittance team, ensure remittance related tasked (inward/ outward payment / abnormal case) perform accurately and accordingly.
  • Authorize payment transactions, ensure all are in compliance with relevant AML and related polices and guidelines.
  • Streamline process workflow to reinforce operational efficiency and effectiveness.
  • Establish and enhance standard operations procedures to ensure full compliance with external regulations and internal bank policies.
  • Support Product team in customer experience improvement initiatives.
  • Identify and reporting incidents or abnormal issues, support in remediation actions.
  • Support payment projects including defining user requirements, conduct user acceptance test etc.
  • Provide training and guidance to Operation team on changes.
  • Act as a Subject Matter Expert to support new product/service launch and process streamlining.
  • Liaise and collaborate with business and risk stewards to support projects and changes to drive business growth
  • Accountable for effective use of controls to minimize operational risks


  • University in Business related discipline or other relevant qualifications.
  • Minimum 8 years’ working experience in Financial Industry, with at least 3 years at managerial role. 
  • Holder of HKIB’s ECF on AML and CFT
  • Knowledge in RTGS / SWIFT and FPS/eDDA transaction.
  • Knowledge in AML/Sanction related payment screening.
  • Experience in liaison with HKICL, SWIFT and bank payment network.
  • Self-motivation with excellent interpersonal, communications and presentation skills.
  • Strong data analytical and process re-engineering skill.
  • Able to multi-task and handle key deliverables with challenging deadlines.
  • Fluent in Putonghua is a definite advantage.
  • Proficient in PC applications 

Applicants who are not invited for an interview within the 8 weeks after submission of application may assume their applications unsuccessful.  We may review applications received for suitability for other posts within the Company. All personal data provided will be treated in strict confidence and used strictly for recruitment-related purposes only. We shall retain the personal data of unsuccessful applicants for a period of 24 months upon receipt of such application.

Hong Kong
ZA Bank Limited (“ZA Bank”) is the first batch of virtual banks in Hong Kong licensed by HKMA in 2019. It was established by ZA International, the int...
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