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Manager, Quality and Operation Control

Dah Sing Financial Group Hong Kong
Posted 2 days ago Permanent Competitive

Job Purpose:

  • To ensure all Business Banking and Direct Channels Department operation processes are fully complied with the regulations and standard set by the Bank and regulator.
  • Acts as an account manager and provides support to operation risk and compliance reporting and monitoring of respective Business Banking and Direct Channels Department section.

 Main Responsibilities: 

  • Help to prepare operation risk and compliance related report, ensure timely completion of quality control and risk assessment
  • Conduct courtesy call or site-visit to Business Banking customer
  • Perform onsite surprise check to Business Banking center
  • Regular call quality & call monitoring support to ensure the team meeting the quality standard and comply with regulatory compliance
  • Handle customer complaints, complaints investigation, analyst complaint case and provide proper feedback to frontline staff
  • Provide regular training / coaching to frontline staff on the control perspective
  • Compile and review operation flows from time to time
  • Comply with internal guideline, legal and regulatory requirements when delivering job duties
  • Handle Ad-hoc task assigned by supervising managers

Incumbent Requirements:

  • University graduate or above with minimum 8 years of banking experiences in Quality Control; Tertiary education with substantial years of relevant working experiences.
  • Familiar with banking products & operations flow
  • Capable of working independently with good analytical & logical mind
  • Good people management, staff coaching & training skill
  • Capable of interacting with business partners, both internal and external
  • Detail minded and good team player
  • Excellent reading and writing communication in English
  • Excellent presentation and communication skill in both English and Chinese
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