O&A Central KYC - KYC Client Outreach - Associate O&A Central KYC - KYC Client Outreach - Associate …

Deutsche Bank
in Hong Kong
Permanent, Full time
Last application, 16 Sep 21
NA
Deutsche Bank
in Hong Kong
Permanent, Full time
Last application, 16 Sep 21
NA
Posted by:
Vijayadurga Poreddy • Recruiter
Posted by:
Vijayadurga Poreddy
Recruiter
Job Description Summary The Client Service Analyst is responsible for assisting with client issues proactively, efficiently and to the satisfaction of the client, within assigned portfolios. Typically working under the guidance of the Client Services Manager and/or Client Services Specialist, they provide administrative and analytical support in the daily administration and coordination of assigned clients/accounts; servicing of client enquiries, escalation of client issues, the administration of client service issues including SLA's, preparing client reporting, in some cases assisting with on-boarding activities for new and existing clients and working with Operations to ensure products/services are set up for their client base.

Job Description

The Client Service Analyst is responsible for assisting with client issues proactively, efficiently and to the satisfaction of the client, within assigned portfolios.  Typically working under the guidance of the Client Services Manager and/or Client Services Specialist, they provide administrative and analytical support in the daily administration and coordination of assigned clients/accounts; servicing of client enquiries, escalation of client issues, the administration of client service issues including SLA's, preparing client reporting, in some cases assisting with on-boarding activities for new and existing clients and working with Operations to ensure products/services are set up for their client base.

Additional Job Description

Details of the Division and Team:

Transaction Coordination Group (TCG) is responsible for ensuring client is successfully on-boarded per global KYC policy, local KYC requirements, meeting tax, and regulatory norms. TCG has the mandate of aligning and improving the infrastructure of the IB financing and advisory businesses.

Part of role requires performing client due diligence, ensuring L1 controls are met, working with the KYC control teams and liaising with all levels of management across business lines, AFC, Compliance, and other support areas to ensure and efficient, flexible and accurate process for on boarding and Periodic review clients. 

As part of the front office KYC support team, you will be required to understand business requirements and navigate the bank to ensure internal approvals and respective systems updated accordingly. Ability to handle short fused trades and coordinate effectively to meet the timelines.                                         

Your key responsibilities:

  • Manage the inflow of request and prioritize KYC Client onboarding and Periodic reviews
  • Ensure business and client is provided with the KYC, Tax, and regulatory requirements for all onboarding and periodic review request
  • Ensure key stakeholders are informed of the progress, challenges, and escalating issues where appropriate. Interact with Front Office and External Clients as appropriate and be hands on. Take end to end ownership and coordinate with various teams to get the task done (Credit, Compliance, Legal etc)
  • Follow up on any delays and deficiency on KYC docs
  • Ability to work with onshore and offshore teams
  • Liaise with Compliance/Business/External counterparts
  • Work as the process owner and ensure end-to-end management of all activities associate
  • Ensure adherence to standards, procedures and also identify risk mitigates and is fully aware of Operational Risk management
  • Participates in regular operational performance reviews and monthly self-assessment
  • Should be commercially minded and ensure that information available with the bank or publicly available are sourced and leveraged
  • Remain updated with Regulation and Industry Knowledge
  • Break the silos to ensure efficient and speedy completion of tasks. Reduce complexity of the tasks.
  • All overdue and ageing request are followed and placed for closure or hold to ensure the pipeline effective management
  • Must be able to multi task effectively

Your skills and experience:

  • Graduates with good academic record and prior experience in the Banking/Finance industry
  • Relevant KYC background with experience working in Client Onboarding team. Has worked as maker or Checker and experience on dealing with clients and internal Sales teams
  • Experience working in a highly-matrixed environment, and accustomed to bridging the gap between disparate organizations and cultures.
  • Good knowledge of regulatory trends and developments
  • Ability to apply regulatory guidance to review process in absence of written policy
  • Ability to use sound judgment to determine due diligence quality and if meets regulatory standards.
  • Proficient in MS Office applications. 
  • Proven ability to prioritize competing demands, copes well under pressure and meet deadlines
  • Eye for detail and willingness to question current state practices
  • Independent, self-motivated and a team player.
  • Strong analytical and problem-solving skills.
  • Ability to build relationships by communicating, influencing and negotiating effectively with business heads, senior managers, consultants, technical experts across the whole department and business users .
  • Pro-active and business orientation with proven ability to priorities and manage conflicting demands
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