OK Finance - Customer Services Representative

About Dah Sing Group
The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.

Reporting to the Branch Manager, you will be responsible for providing quality customer services to the customers.

Responsibilities

• Greet and welcome walk-in & phone-in customers according to the established service standard
• Handle customer enquiries and requests, and always seek advice from supervisor for proper handling of customer complaint as and when necessary
• Perform loan processing and administrative duties
• Assist in payment transaction such as disbursing loan proceeds and handle repayment over the counter

To meet the challenge, you should have the following qualifications and attributes:

• Secondary education
• Experience in Consumer Finance/banking industry is preferable
• Good interpersonal and communication skills
• Good knowledge of MS Office
• With initiative, pleasant personality and willing to learn
• Good command of written and spoken English and Chinese

Please note that only shortlisted candidates will be notified.