Discover your dream Career
For Recruiters
Dah Sing Financial Group

Officer, Customer Services (Phone Banking - General Banking)

Dah Sing Financial Group Hong Kong
Posted 3 days ago Permanent Competitive

About Dah Sing Group
The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.

 

Responsible for answering customer enquiries, handling personal & corporate customers’ instructions/complaints and acquire business through multiple channels, including but not limited to inbound phone banking, eBanking, Mobile Banking, ATM, email & social media presence.  Deliver consistent quality and one-stop services to customers and achieve objectives set by Management.

Main Responsibilities: 

  • Delivers consistent quality services, handles customers’ enquiries/ instructions efficiently and provides after-sales support.
  • Handle and ensure customer complaints are solved skillfully and effectively.
  • Achieve the service standard and objectives set by the Management.
  • Acquire business opportunity, refer business to branches and other sales units.
  • Handle customer’s applications, transactions and instructions.
  • Collaborate with branches & other related business/support units.
  • Conduct on job training to the new comers.
  • Perform routine clerical duties and daily reconciliation & reporting.
  • Comply with internal guidelines, legal and regulatory requirements when delivering job duties.

To meet the challenge, you should have the following qualifications and attributes:

  • Secondary education with minimum 1 year's relevant experience preferably in customer services of banking industry.
  • Experience in digital services and/or SME corporate client service is preferred.
  • Insurance and / or investment license is preferred; and possession of related regulatory qualifications
  • and competencies are required.
  • Good communication and interpersonal skills.
  • Good command of written and spoken English and Chinese.
  • Fluent in Putonghua is highly preferred.

 

Please note that only shortlisted candidates will be notified.

Job ID  1809
ABOUT COMPANY
Hong Kong
Corporate Banking
The Dah Sing Financial Group is a leading financial services group in Hong Kong, active in providing banking, insurance, financial and other related s...
More Jobs From Dah Sing Financial Group
Dah Sing Financial Group
Officer, Customer Services (Phone Banking - SME)
Dah Sing Financial Group
Hong Kong
1 day ago Full time Competitive
Dah Sing Financial Group
Assistant Financial Services Manager / General Banking Officer
Dah Sing Financial Group
Hong Kong
3 days ago Full time Competitive
Dah Sing Financial Group
Officer / Senior Officer, Customer Services (General Insurance)
Dah Sing Financial Group
Hong Kong
1 day ago Full time Competitive
Dah Sing Financial Group
Assistant Manager, Customer Services (Corporate Banking)
Dah Sing Financial Group
Hong Kong
4 days ago Full time Competitive
Dah Sing Financial Group
Counter Services Officer (Bank Teller) - With Attractive Package
Dah Sing Financial Group
Hong Kong
3 days ago Full time Competitive
Dah Sing Financial Group
Relationship Manager
Dah Sing Financial Group
Hong Kong
1 day ago Full time Competitive
Dah Sing Financial Group
Service Ambassador
Dah Sing Financial Group
Hong Kong
12 hours ago Full time Competitive
Dah Sing Financial Group
Counter Services Officer (Part Time for experienced Teller, retired also welcome)
Dah Sing Financial Group
Hong Kong
1 day ago Full time Competitive
Dah Sing Financial Group
Assistant Branch Manager
Dah Sing Financial Group
Hong Kong
3 days ago Full time Competitive
Dah Sing Financial Group
Financial Planning Manager (Insurance Specialist)
Dah Sing Financial Group
Hong Kong
1 day ago Full time Competitive

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.
More Jobs Like This