Operation Manager (Branch Services Centre) Operation Manager (Branch Services Centre) …

Bank Of China (Hong Kong) Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Bank Of China (Hong Kong) Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Operation Manager (Branch Services Centre)
Responsibilities:
  • Supervise branch services team to ensure smooth and efficient day-to-day operations with emphasis on quality banking services such as account opening, bank customer information maintenance, IPO processing, ATM operation management etc.
  • Negotiate with relevant parties; Manage end-to-end processing procedures and closely work with various internal and external parties
  • Coordinate, manage and resolve problems during different stages from project initiation to its implementation
  • Produce documentation on operating procedures and operating guideline
  • Optimize workflow of the supervised business routine, so as to enhance operating efficiency and cost-effectiveness
  • Perform other duties as delegated and assigned by the management
Requirements:
  • Degree holder in Business Administration, Information Technology, Legal or related discipline
  • At least 6 years' experience in banking or financial industry, in which at least 2 years on supervisory level
  • Six Sigma Green Belt holder would be a definitely advantage
  • Substantial knowledge and exposure in branch banking operations is a must
  • Good knowledge on Personal Data Privacy Ordinance, Anti-Money Laundry Ordinance and relevant Regulatory governance would be a definite advantage
  • Mature, self-motivated, able to work independently and under pressure and willing to accept challenges
  • Strong organizational, analytical, time management skills and risk awareness
  • Proficient in PC applications including MS Word, Excel, PowerPoint and Chinese word processing
  • Excellent communication and negotiation skills with good command of both spoken and written English and Chinese, Putonghua included

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