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Operations Client Service, SrAssc

State Street Corporation Hong Kong
Posted 9 days ago Permanent Competitive
Operations Client Service, SrAssc
Who we are looking for
We are seeking a Corporate Actions Client Service Senior Associate to provide subject matter client facing support within Global Service Delivery department.
The successful applicant will be responsible for the oversight and delivery of State Street's Global Corporate Actions for custody products in accordance with defined service levels for key custody based clients. Working in a global team ,the candidate will liaise with State Street colleagues and clients across multiple time zones.

Why this role is important to us
The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS' tools help our clients make better investment choices and act on growth opportunities.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for
As Corporate Actions Client Service Senior Associate you will responsible for;
  • Ensuring client inquiries are resolved and escalated as needed, review aged inquiries to ensure appropriate and timely resolution in accordance with Standard Operating Procedures.
  • Lead and participate in client calls and complete reporting tasks within the assigned timeframes.
  • Consistently meet individual productivity benchmarks and turnaround targets.
  • Communicate with colleagues and managers regularly on all aspects of the client experience including service feedback and product requests.
  • Support client product and enhancement requests,
  • Provide escalation support for issue resolution with clients and internal groups.

What we value
These skills will help you succeed in this role
  • Team player who can both provide assistance to and influence others
  • Excellent communication skills
  • Working knowledge of Corporate Actions
  • Interpersonal and relationship building skills
  • Proven communication skills
  • Detail oriented
  • Problem solving skills
  • Ability to multi-task
  • Ability to work under pressure and meet deadlines.
  • Customer focused approach
  • Flexible and positive attitude

Education & Preferred Qualifications
  • Degree or equivalent operational experience


About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers
Job ID  R-714464
ABOUT COMPANY
London, United Kingdom
39000 Employees Investment Banking / M & A

From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people - strengthening markets, building communities and creating opportunities for growth.

We owe that longevity to the commitment, expertise and creativity of our employees. Our continued success depends on our ability to attract and develop the best talent in the industry. That's why we're keenly focused on employee development, corporate citizenship and inclusion.

For us, success comes in the mark we make as an organization - for the industry, our clients, our communities and each other.

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