Payment Operations officer / Assistant Manager Payment Operations officer / Assistant Manager …

Hudson Hong Kong
in Hong Kong
Permanent, Full time
Be the first to apply
Negotiable
Hudson Hong Kong
in Hong Kong
Permanent, Full time
Be the first to apply
Negotiable
.

Responsibilities

  • Responsible for collaborating with the Localised Operational function in Singapore office, hence deliver excellent service to all clients globally in a fast paced, dynamic environment
  • Encompass but not limited to oversight of the Payments, Middle Office and Settlements Disciplines and act as a bridge of communication to localised initiatives The objectives are to deliver excellent service to all of our clients globally in a fast paced, dynamic environment
  • Responsible for the day to day undertaking and performance of the Local Operations Function within Singapore.
  • Support members of staff (locally and internationally) across the Payment and Middle Office disciplines focusing primarily in Singapore
  • Review, conceptualise and implement recommendations to improve service quality, Operational efficiency and customer satisfaction level
  • Collaborate with Front Line Managers, participate in project initiatives
  • Formulate policy and procedure manuals to improve the workflow, engage in system enhancement to optimise automation
  • Participate in staff recruitment and retention

Requirements:

  • Minimum 2 Years Leadership Experience
  • Inspires great team work, displays good communication skills and has the ability to work in a time sensitive environment
  • Has experience in Finance/Banking/ Foreign Exchange and has knowledge of International Payment systems (FAST, MEPS, SWIFT, FPS etc)
  • Has experience in the in the Middle Office Space (Exposure and Margin Management, Credit and Risk Analysis)
  • Payment Service Provider and Ecommerce Marketplace knowledge is an advantage
  • Excellent accuracy, strong attention to detail and ability think critically
  • Fluent in English and Chinese (Cantonese or Mandarin)
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