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Personal Banking Manager - (Contact Centre, Digital Hub)

Bank Of China (Hong Kong) Limited Hong Kong
Posted 4 days ago Permanent Competitive
Personal Banking Manager - (Contact Centre, Digital Hub)
Responsibilities:
  • Champion the one-stop personal banking services at Contact Centre
  • Deliver quality services to customers through inbound and outbound calls, and grasp opportunities to cross-sell appropriately
  • Serve as the day-to-day customers contact for any relevant issues on investment, insurance, other banking products and provide after sales service & support
  • Identify and develop long-term customer relationship with existing and prospective customer
  • Provide relevant and suitable products and services to meet customers' financial needs in order to achieve business targets
  • Address customer feedback / complaints professionally
  • Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies
Requirements:
  • Degree or above
  • With qualifications in IIQE and HKSI will be preferred
  • Sound knowledge and at least 4 years of relevant working experience in retail banking services and products, including but not limited to insurance and investment products
  • With strong ability to cope with fast & dynamic pace, remarkable organizing & problem-solving techniques
  • Customer-focused, independent, self-motivated and able to work under pressure
  • Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
  • Proficient in PC applications, such as MS Office and Chinese inputs
  • May required on-shift duty as needed
  • Applicants with less experiences will be considered as Deputy / Assistant Personal Banking Manager
Job ID  498377
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