Product Support / Technical Support Consultant Product Support / Technical Support Consultant …

Linedata Services (H.K.) Ltd
in Hong Kong
Permanent, Full time
Last application, 15 Feb 21
Linedata Services (H.K.) Ltd
in Hong Kong
Permanent, Full time
Last application, 15 Feb 21
Posted by:
Beverly Chan • Recruiter
Posted by:
Beverly Chan
We are looking for an experienced Product Support / Technical Support Consultant. The main duties are supporting Linedata’s financial solutions and products for existing / new clients and to ensure solutions for clients are implemented as expected. There will be strong working relationship with business users and various internal teams to help deliver high quality solutions. This role is based in Hong Kong.

Job Responsibilities

  • Support Linedata financial solutions and products for clients (such as Wealth Management and Asset Management companies)
  • Analyze, research and to resolve technical issues.
  • Perform testing to ensure customized Linedata solutions for clients worked as expected and able to fulfill requirements
  • Creating and maintaining business and functional requirements documents, specifications and user manuals
  • Working with users, Implementation Consultants and various internal teams for resolving product and technical issues
  • Assist in project planning, monitoring the schedules and milestones, and ensuring the deliverables are met with the user requirements

 Required Skills / Experience:

  • Degree holder of Computer Science or related engineering discipline
  • 4 years+ related working experience
  • Demonstrable track record as Technical Consultant/ Application Consultant / Implementation Consultant / Analyst Programmer / System Analyst
  • Proven record of System Implementation / Software Customization / Technical Application support / Application Development / Quality Assurance
  • Hands on experience with using Oracle / Microsoft SQL Server, reading and writing P/L SQL or T-SQL
  • Good communication, interpersonal and organization skills
  • Advanced analysis and problem-solving skills
  • Good written and spoken English, Fluent Cantonese and Mandarin
  • Able to work under pressure to meet tight project deadlines
  • Ability to multitask effectively at work
  • Ability to work independently and as part of a team


  • Financial Industry knowledge – Wealth management / Asset Management perspective
  • Worked as a business Analyst / Quality Assurance role in the past
  • Knowledge and experience of other programming language such as in C#, C++, Json, Lua Script, GraphQL
  • Good presentation skills
  • Experience of working with different stakeholders in finance industry

Linedata is an equal opportunity employer, offering an attractive package of benefits. All applications will be treated in strict confidence and only shortlisted candidates will be contacted.  Shortlisted applicants will be asked to attend an assessment session in Hong Kong that includes written tests.  

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