1)System Release Manager
Deliver IT projects for Consumer Finance platform (Credit Cards and Unsecured Lending)
Lead IT projects end-to-end from requirements gathering to system delivery and post implementation support
Deliver IT projects within budget, schedule and fulfill user requirements
Collaborates with SMEs from both IT and business to come up with system proposal and cost estimation against user requirements
Coordinates with different IT teams and business partners to deliver IT projects
Manage risk and issue from project management perspective
With more than 5 years IT PM experience
With IT working experience in banking industry
2) Project Manager
•Responsible for leading/driving and support the end-to-end operating model development & maintenance on the Card & Unsecure Loan (CUL) iconic journey and other key initiatives.
•Prepare and track detail plan/activities based on estimations (size, effort, schedule)
•Participate in customer journey (CJ) and backlog discussion / review (focus on risk & control on non straight through process flow / exception handling).
•Conduct workshop / offline review on as-is operating process from an end-to-end perspective to facilitate identification of pain points and process gaps
•Develop end-to-end operating processes & performance measurements (SLA, Turnaround Time and Execution Time) with the use of data to address pain points/gaps focusing on better customer experience, improved operating efficiency and effectiveness while ensuring full compliance with regulatory requirements & corporate guidelines, and adequate control to mitigate potential risks.
•Critical Care Support – resolve risk & control and operating process issues after production implementation
Interested parties, please kindly send your latest resume with current and expected salary stated to conny.li@tangspac. com. For further details, please feel free to reach Ms. Li at 2575 5587.