Quality Assurance and Training (AM/M)

My client is a top tier leading insurer with strong presence in Hong Kong. They are now looking for a training and quality assurance talent to join their team. This position will sit under the customer service team.

• Perform quality assurance on call center and counter service to ensure service quality 
• Provide feedback and recommendations to improve service delivery
• Lead new joiners onboarding training and continuous service improvement training sessions 
• Assist in ad hoc projects assigned by senior management

Job Requirements:

• Customer serivce in insurance industry with 3+ years
• Experience with quality assurance, training would be a plus
• Good communication skills in English and Chinese
• Knowledge in Life, Medical and MPF would be an advantage