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Relationship Support Officer - Hang Seng Bank (HK)

Hang Seng Bank Limited
Hong Kong
Posted 1 day ago Hybrid Permanent Competitive
Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Personal Banking Products
As one of the Hong Kong's leading mortgage banks, we help smooth the path to home ownership for customers by offering innovative, timely and comprehensive mortgage products and services that allow homebuyers at all levels to fulfill their home-buying dreams. Our services are delivered through a comprehensive range of service channels, including branches, mobile direct sales, e-channels and customer hotlines.

Should you join our Secured Loans business, you will work closely with our professional, innovative and committed staff to develop and enhance secured loan products to meet the changing needs of customers in a dynamic market environment and to deliver premium services to our customers.
We are currently seeking a high caliber professional to join our department as Relationship Support Officer.
Principal responsibilities
  • To support Mortgage Sales Department with accurate information to assure business progress is in line with the management objectives
  • To provide support to sales staff who are engaged in acquisition of business from various channels, including, mortgage brokers, branches, hotline and digital channel
  • To manage agency or brokers in a well-organized manager and conduct ad hoc or annual reviews
  • To work closely within SED and other departments in ensuring the sales pipeline is trouble-free within Secured Loans
  • Work in Mortgage Centre and provide robust sales support to sales teams to ensure end-to-end sales process is smooth. Guidance and supervision to team members in carrying out their duties
  • Work closely with BCIM in maintaining the Group's or Bank's internal control or compliance standards, including Global Standard initiatives and staff training
Requirements
  • University degree in Business Administration or related disciplines
  • Minimum of 2 years' relevant banking experience, with sales and development support experience an advantage
  • Experience in managing retail banking channel sales, mortgage sales and operation processes an advantage
  • Strong self-motivation with ability of working effectively under pressure and commitment to process improvements
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Job ID  0000GTYN
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