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Senior Associate, Payment Operations, Technology & Operations

DBS Bank (Hong Kong) Limited Hong Kong
Posted 2 days ago Permanent Competitive
See job description for details
Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibility
  • Assist the unit / section manager to manage the day to day activities of the section
  • Check and complete the processing of remittance, investigation cases and transaction screening in accordance with the established procedures & risk control, bank policies & guidelines, service standards
  • Handle the receipt of customer instructions and the confirmation with customers in accordance with the established procedures and risk control, bank policies & guidelines, service standards
  • Handle and respond to inquiries / requests from internal / external partners, customers, service providers on transaction processing and related matters
  • Supervise the production of daily dashboard, coordinate control & quality meetings, and supervise the submission of monthly business/regulatory reporting
  • Design user requirement and conduct project UAT
  • Review risks mitigation measures and monitor and track progress of the actions taken to resolve risk and audit issues
  • Comply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if required
  • Perform independent reconciliation / stock checking exercises, e.g. general ledger reconciliation
  • Provide coordination, guidance, coaching and counseling to section members in completing their responsibilities
  • Provide suggestion for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of DBS Management System continuously
  • Adhere, provide guidance to section members and comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc pertaining to the operations
  • Escalate exceptional / outstanding / suspicious transactions to unit / section manager and other relevant parties for necessary action per the Incident Management Policy

Requirement
  • Degree or related Diploma preferred
  • Minimum 7 year working experience in banking operations or relevant experience
  • Minimum 3 year in risk and control functions or relevant experience
  • Ability to meet tight deadlines and perform efficiently under pressure
  • Good senses of risk controlling and management
  • Sound knowledge and understanding of banking and IT operations and practices.
  • Self-motivated with strong analytical mind and creative thinking.
  • Good problem-solving skills
  • Good interpersonal and communication skills
  • Good in both English and Chinese
  • Good PC knowledge and skills
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.
Job ID  WD64599
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