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Hang Seng Bank Limited

Senior Business Planning Manager - Digital Banking - Hang Seng Bank (HK)

Hang Seng Bank Limited Hong Kong
Posted 4 days ago Hybrid Job Permanent Competitive
Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Senior Business Planning Manager

Digital Banking

Well recognized in industry with 'Best Mobile Banking Service Award' in The Asian Banker Hong Kong Awards 2022 and 'Outstanding Digital Banking Service' in the Capital Outstanding eCommerce Awards 2021/22, Hang Seng Bank's acclaimed mobile app and creative digital capabilities continues to innovate and provide trusted banking, investment and wealth management services, taking care of individual's financial needs anytime, anywhere.

Join our Digital Banking Team, be part of the WPB transformation to accelerate in today's digitalized financial services ecosystem. Together, we'd champion innovative, seamless, convenient, best-in-class and hyper-personalized experience as well as customer-centric journey to over half of the Hong Kong adult population.

We are seeking high calibers to join our team as Senior Business Planning Manager.

Principal Responsibilities
  • Reporting to the Head of Business Planning and Management, this role is responsible for digital business planning including shaping the digital strategy, setting & tracking of key business outcomes and performance indicators, both on digital sales and platform engagement, prioritization of the resources & investment, and management presentation reporting with compelling supporting and visionary insight
  • As part of the Digital Banking team to deliver digital product penetration and platform engagement targets by providing actionable insights drawn from analytics of online journeys and promotion platform
  • Lead business planning activities including financial, technological and resource planning, prioritization, budgeting and relevant governance for Digital Banking
  • Shape, drive and deliver strategic engagements/ planning and constructs to maximize the benefit in terms of capability for business development
  • Facilitate & support senior management decision making by the use of management information, performance information, analytics, stakeholder feedback and the alignment with the Bank / Wealth & Personal Banking strategies
  • Support the various people agenda for the department including career and talent development, future skill nurturing and staff engagement
Requirements
  • University degree in Business Administration or related discipline, or other relevant qualifications
  • More than 8 years' banking experience, preferably with experience in strategic planning and staff development
  • Customer-oriented with strong analytical and problem solving skills, attention to detail and able to comprehend complicated business dynamics
  • Proficient in creating dashboards and custom reports to senior management
  • Proficiency in both English and Chinese and Putonghua (preferable)
  • Open-minded and self-motivated with good communication, interpersonal, problem solving skills and strong sense of responsibility
  • Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery
Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.
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Job ID  0000K7Y0
ABOUT COMPANY
Hong Kong
Retail Banking
Hang Seng is dedicated to providing excellent service. Our team members play a vital role in delivering top-notch products and services to our custome...
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