Senior Collector - Wealth & Personal Banking Senior Collector - Wealth & Personal Banking …

HSBC
in Hong Kong
Permanent, Full time
Be the first to apply
Not Specified
HSBC
in Hong Kong
Permanent, Full time
Be the first to apply
Not Specified
HSBC
Senior Collector - Wealth & Personal Banking

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Wealth Management leads the Asia-Pacific implementation of our global strategy to deliver world-class solutions to retail and private clients seeking to grow, protect, preserve or transfer their wealth. This involves the development and management of needs-based solutions covering foreign exchange, deposit, investment, insurance and financing products, as well as the provision of suitable market insights and updates, financial planning and advisory services.

We are currently seeking a high calibre professional to join our team as a Senior Collector.

Principal Responsibilities

  • Support, determine or initiate appropriate actions to ensure the efficient and effective progression of a specific collections process flow or multiple collections process flows in order to deliver professional service to our customers
  • Ensure the integrity of the process flow across assigned function
  • Optimise the designed output in order to contribute to help our customers resolve their delinquency problems, and by doing so, creates a favourable opinion of our organisation and an increased willingness to repay their commitments
  • Adhere to all regulatory requirements and collections operations policies and procedures

Requirements

  • Secondary education with solid years of working experience in banking or relevant years in Collection field
  • Able to communicate with customers confidently over the phone
  • Possess good analytical and problem-solving skills
  • Self-motivated, able to work independently to meet deadlines and achieve targets
  • Good command of Cantonese and English, proficiency in Putonghua will be an advantage
  • Sound computer knowledge
  • Working experience in financial services industry with direct customer contact is preferred

To be considered for this role, the relevant rights to work in Hong Kong is required.

You’ll achieve more when you join HSBC. 
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.



Company Overview

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through three global businesses: Wealth and Personal Banking, Commercial Banking, Global Banking & Markets. Our network covers 64 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.

We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions.

Whether you are looking for a first job or taking the next step in your career, we offer many ways for you to achieve your ambitions. Come and work with us and you'll have opportunities to build connections with colleagues and customers worldwide and help build the bank for the future.

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