• Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 2019-04-24

Senior Customer Due Diligence and Onboarding Manager - Commercial Banking

  • Full time
  • Hong Kong
  • 24 Apr 19

Senior Customer Due Diligence and Onboarding Manager - Commercial Banking

Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.

We are currently seeking a high caliber professional to join our team as Senior Customer Due Diligence and Onboarding Manager .

Principal responsibilities

  • ​Play a direct role in leading, coaching and motivating a team of professionally trained onboarding and customer due diligence case managers who are responsible to deliver excellent client onboarding experience to a wide range of bank customers and manage the customer due diligence refresh of existing clients
  • Accountable for ensuring service excellence at all times and expectations from our internal and external customers are met through the case managers
  • Drive change initiatives on Onboarding and Client Due Diligence remit to improve operational excellency, streamline the process, increase productivity, enhance quality and customer experience
  • Ensure accurate and timely management information reporting
  • Support Head of Onboarding and Customer Due Diligence to maintain an environment in which customer focus, compliance and risk control are a key performance criteria



  • ​University graduate with relevant years of working experience
  • Excellent team motivational skills with experience in coaching team and individual performance to deliver business objectives
  • Business focused with experience in managing projects or change initiatives
  • Strong interpersonal skills and ability to build relationships with internal and external stakeholders.
  • Ability to prioritise and work under pressure
  • Excellent problem solving skills and act as the central point of contact and manage queries and escalation relating from onboarding and customer due diligence refresh from customers, Relationship Managers and Operation with strong ability to resolve complex problems within challenging time scale.
  • Strong presentation and communication skills and able to articulate complex issues with senior stakeholders
  • Highly motivated and prepared to accept challenges
  • Proficiency in spoken English, Mandarin and Cantonese, as well as written English and Chinese

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.