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(Senior) Customer Experience Manager

Bank Of China (Hong Kong) Limited
Hong Kong
Posted about 8 hours ago Permanent Competitive
(Senior) Customer Experience Manager
Responsibilities
  • Introduce end-to-end journey design thinking and CX frameworks into the business operating system. Ensure ongoing development and articulation of capabilities, standard, processes, tools, and methods required to support evolving design needs
  • Lead the full design process hands on: user research, experience strategy, prototyping, testing and high-fidelity UX/UI and visual design
  • Keep up-to-date on experience design, user research trends and best-in-class market practices. Provide recommendations to offer actionable insights that will shape new customer interactions, propositions and improvements. Help internal clients prioritize actions
Requirements
  • Bachelor degree or above, with at least 10 years of experience in UED design in Internet industry
  • At least 8 years of experience in UED team management and nurturing. Distill business, customer, and technology constraints into digestible components for the design team
  • Strong sense of innovation, outstanding communication skill, with out of box /forward thinking, sensitive to new trend and be able to communicate and envision design concepts across organization
  • Demonstrable strong knowledge in creating design system which connects the principles to every day decision making to craft high-quality banking experience
  • Deep expertise in UX design, interactive prototyping, Digital Advertising, Visual & Brand Communication or related disciplines
  • Demonstrated experience in building products across platforms including PC/iOS/Android. Has won international design awards is preferred
  • Fluent written and spoken English and Chinese

Job ID  498458
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