Senior Engagement Manager- Global Legal

Job description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Legal plays an important role in protecting the Group’s reputation by helping to future-proof the organisation through robust legal risk and issue advisory. Responsible for providing comprehensive legal advice to senior management and all global businesses and functions, the team offers a diverse range of legal skills, jurisdictional experience and practice specialisms across all countries and territories in which our businesses operate.

We are currently seeking a high calibre professional to join our team as a Senior Engagement Manager- Global Legal.

Principal Responsibilities

Deliver Communications within Legal. This will include but not be limited to

• Work closely with the Chief Legal Officer, the ASP ExCo and the ASP and Global People and Culture leads to provide guidance and expertise on best-in-class communications, providing specialist communications input across global, regional and local teams including town halls, vlogs, operational comms, intranet (Workplace), Exchanges and townhalls
• Ensure coherent and user friendly messages fit for both opertations and in-house legal professionals, providing regular communications to stakeholders utilizing a range of channels
• Align with Group communications and interact with the Internal Comms team in order to keep abreast of latest tools and collaterals available to deliver to our key stakeholders in Legal
• Drive employee engagement, understanding and enabling messaging with Legal’s priorities
• Encourage visible leadership and dialogue from stakeholders, directing conversation with colleagues on the most relevant and meaningful topics
• Build strong relationships with the teams within Legal COO, work with the Legal Communication and Engagement team to build a communication network across the globe
• Help to introduce platforms that enable employees to discuss, challenge and contribute ideas that help embed a culture of collaboration and innovation
• Support the communications around our portfolio of change initiatives
• Support the execution of communications campaigns and projects that support HSBC themes, in collaboration with relevant Legal COO project teams and other global, regional and country communications colleagues
• Designing and delivering a range of content, ensuring a high level of creativity
• Supporting the COO and ASP Legal leadership with communication and engagement activities

Communication

• Work in partnership with Communications experts on effective internal communications in support of organisational development
• Co-design and deliver user centric internal communication to all key stakeholders
• Learn and understand the audience to build tailor made communication solutions fit for purpose
• Foster and maintain trusted and professional relationships with the Asia Legal leadership team and develop strong partnerships with all members
• Regular communications update to stakeholders and the wider Function utilizing a range of channels
• Communications management of various events in Legal, such as off-sites, conferences and events for top talent. This will include also leadership and professional development, D&I, well-being etc
• Designing and delivering a range of content, ensuring a high level of creativity
• Providing engagement expertise across all communications areas and regions

Requirements

• University or Masters qualification in a relevant business discipline e.g. business administration, marketing, economics, communications
• Experience managing digital teams creating customer facing experiences
• Proven experience in creating and evolving an exceptional customer/employee experience vision and translating that into practical solutions with commercial impact
• Previous experience in innovation or research
• Strong experience working with senior leaders to create awareness and interest for the customer needs
• Strong EQ and CQ and Knowledge of working across time zones, cultures and competing customer requirements in Asia
• Seasoned ability to manage senior stakeholders to develop great experiences
• Big picture and long term thinker, able to detect trends out of weak signals and anticipate potential impact
• Proven track record of inventive and resourceful communications solutions
• Strong organisational, planning and implementation skills
• Able to translate work stream outputs into inspiring communications that resonate with colleagues at all levels and in all locations
• Proactive and able to demonstrate initiative and an appetite for continuous improvement
• Commercial and delivery focused
• Excellent written and verbal communication skills with outstanding attention to detail
• Ability to re-prioritise in very short timescales
• Energetic and self-motivated team player
• Microsoft Office skills
• Needs to be a self-starter, willing to take accountability and able to work effectively
• Ideally experience in Poppulo / Seenit / HSBC NowShare / Adobe Premier Pro
• Campaign development is desirable
• Experience in video editing, photography, Creative PowerPoints, infographics, animations is desirable

You’ll achieve more when you join HSBC.
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.