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Hang Seng Bank Limited

Senior Manager, Fraud Analytics - Hang Seng Bank (HK)

Hang Seng Bank Limited Hong Kong
Posted 5 days ago Hybrid Permanent Competitive
Job description
A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
WPB Chief of Staff
We are currently seeking a high caliber professional to join our department as Senior Manager, Fraud Analytics.
Principal responsibilities
  • Lead Fraud analytics team, regularly review and optimize fraud monitoring rules according to the fraud performance results.
  • Identify emerging fraud risk and new fraud MO and recommend changes in controls, such as rules, to minimize fraud losses for all channels
  • Analyse latest fraud landscape and provide insights to guide the functions/businesses to understand the emerging risks and business impacts
  • Ensure sufficient resources are available to support the business and operation; explore the development of advance analytic capability
  • Responsible to deliver timely and accurate fraud MI with highlights on key areas of concern
  • Investigate data breach and CPP incidents and work closely with Fraud Management team in terms of damage control and fraud prevention.
  • Work with Fraud Management team to investigate merchant fraud cases and provide effective solution to mitigate the risk.
Requirements
  • University degree in Business Administration, Statistics, Risk Management or other relevant qualification
  • Minimum 5 years' experience in risk analytics or system solutions
  • With depth knowledge of fraud risk management, criminal investigation experience, good analytical skill and fraud control operational procedures.
  • Sound business acumen, able to make judgment with strong sense of ownership
  • Excellent communication, interpersonal and organization skills
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.
#LI-HASE

Job ID  0000JBSQ
ABOUT COMPANY
Hong Kong
Retail Banking
Hang Seng is dedicated to providing excellent service. Our team members play a vital role in delivering top-notch products and services to our custome...
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