Senior Manager, Partner Service Management (Bancassurance - case management & sales support)

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About the Role

Provide best-in-class operations service platform for business partners

Roles and Responsibilities:

• Drive to provide quality case advisory service to accelerate closing of new business, POS and claims submission
• Identify needs of selected business partners/ segments; design and provide customized operations support
• Liaise, monitor and enhance service quality of Contact Centre and other partner operations enquiry platform to fit the needs of business partners
• Design and manage execution of compensation including tactical program for business partners
• Drive implementation and communication of operations guidelines for business partners to ensure regulatory and inhouse operations compliance
• Identify improvement areas and drive implementation to ease operations processes for business partners
• Ensure team members who perform regulated activities have obtained the relevant licenses and fulfilled the licensing requirements
• Take up ad hoc projects and assignments
• Drive people development and foster performance driven culture

Minimum Job Requirements:

• University/College graduate with 10 years' relevant working experiences with supervisory responsibilities
• Strong organizing and management skills
• Strong presentation and communication skills
• Good written and spoken English and Cantonese
• Obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.