Senior Mediator / Mediator (Complaint Handling) Senior Mediator / Mediator (Complaint Handling) …

Bank Of China (Hong Kong) Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 26 Jun 20
Competitive
Bank Of China (Hong Kong) Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 26 Jun 20
Competitive
Senior Mediator / Mediator (Complaint Handling)
Responsibilities:
  • Handle customers' complaints related to the banking products and other compliance issues
  • Liaise with internal and external parties to conduct complaints investigation in accordance with the internal and external policies and regulations
  • Deal with the regulators (e.g. Hong Kong Monetary Authority, Securities and Futures Commission, Insurance Authority and the Hong Kong Federation of Insurers etc.)
  • Identify areas for improvements and prepare reports for enhancing service quality
Requirements:
  • Degree or above holder in Business Administration, Finance or Communications. Candidates obtained professional qualifications in HKSI / IIQE / MPF will be an advantage
  • 5-6 years' experience in complaint handling or customer services, preferably in the banking / financial industry
  • Sound knowledge of banking and investment products
  • Good negotiation, analytical & problem solving skills
  • Good command of both written and spoken English and Chinese (including Mandarin)
  • Proficiency in using Micorsoft Office

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