Senior Network Administration Managers Senior Network Administration Managers …

Bank Of China (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Bank Of China (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Senior Network Administration Managers
Job Responsibilities:
  • Provide day-to-day telecommunication needs & support to backoffice, Call Center, subsidiary, branches, oversea branches users, etc.
  • Support & maintain telecom change management
  • Alias with vendors to support & provide solution to Call Center, Trading Floor, branches, subsidiaries' telecom requests
  • Support & maintain systems including Avaya PABX, trading floor Dealer Board / Turret system, voice recording systems, Audiocodes, IVRS, CTI, etc.
  • Assist management to execute a series of development projects from planning to implementation, provide and recommend appropriate technical solutions and alternatives for project issues identified
  • Responsible for the procurement of voice systems, maintenance service and projects
  • Responsible for the budget management of voice systems, maintenance service and projects
  • Take responsibilities to complete all jobs assigned from management

Job requirements:
  • 5+ years of experience in Telecom services, with minimum 2 years in finance industry
  • Expertise in Call Center operational systems, Such as, Avaya ACD & PABX, Nice , Redbox & Verint voice recording system, CTI, CRM, IVR, trading floor Dealer Board / Turret is a 'plus'
  • Good communication skills and be able to interact in a professional manner with End Users
  • Possess excellent PC, communication, and organizational skills.
  • Experience with price comparisons and procurement of RFI and RFP
  • Ability to work under pressure
  • Fluency in English ,Cantonese and Mandarin


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