Senior Officer, Contact Centre, Consumer Banking (Licensed) Senior Officer, Contact Centre, Consumer Banking  …

DBS Bank (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
DBS Bank (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
See job description for details
Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
  • Provide customer-focused service to call centre customers in placing securities trading orders, processing initial public offerings applications and handling enquiries on credit cards and consumer banking products
  • Ensure all operational and sales activities are in full compliance with both internal and external regulatory and compliance requirements
  • Participate in ad hoc tasks and projects as assigned
Requirements
  • Post secondary or above, preferably degree holder in any disciplines
  • Preferably with experience in call centre in banking or financial institutions, and good knowledge of banking, credit cards and investment products
  • Holder of HKSI 1,7,8 or IIQE 1,2,3
  • Customer-focused with excellent communication and interpersonal skills
  • Able to work at flexible hours on weekends and public holidays
  • Good command of written and spoken English and Chinese, fluency in Putonghua is an advantage
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.

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