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Senior Officer, Quality & Operation Control

Dah Sing Financial Group Hong Kong
Posted 2 days ago Permanent Compeitive

Job Purpose:

To ensure all DCD operation processes are fully complied with the regulations and standard set by the Bank and regulator. Provides support to operation risk/compliance reporting and monitoring of respective Business Banking and Direct Channels sections.

Main Responsibilities: 

  • Help to prepare operation risk/compliance related report, ensure timely completion of quality control and risk assessment
  • Regular call quality & call monitoring support to ensure the team meeting the quality standard and comply with regulatory compliance
  • Handle customer complaints, complaints investigation, analyst complaint case and provide proper feedback to frontline staff
  • Provide regular training / coaching to frontline staff on the control perspective
  • Compile and review operation flows from time to time
  • Comply with internal guideline, legal and regulatory requirements when delivering job duties
  • Handle Ad-hoc task assigned by Manager, Quality & Operation Control / Senior Manager of respective section

Incumbent Requirements:

  • Post-secondary education with at least 3 years’ relevant experience, preferably in banking, telemarketing  customer services related area
  • Passed in IIQE Paper 1 and 2 is preferred
  • Familiar with banking products & operation flow
  • Capable of working independently with good analytical & logical mind
  • Good people management, staff coaching & training skill
  • Capable of interacting with business partners, both internal and external
  • Detail minded and good team player
  • Excellent reading and writing communication in English
  • Excellent presentation/ command skill in both English and Chinese
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