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Senior Officer, Specialist, Payment Operations

DBS Bank (Hong Kong) Limited
Hong Kong
Posted about 5 hours ago Permanent Competitive
See job description for details
Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
  • Handle the processing of Investigations, Telecom and transaction screening and related activities in accordance with the established procedures & risk control, bank policies & guidelines, service standards
  • Handle the receipt of customer instructions and the confirmation with customers in accordance with the established procedures and risk control, bank policies & guidelines, service standards
  • Handle and respond to inquiries / requests from internal / external partners, customers, on transaction processing and related matters
  • Conduct UAT of various projects and initiatives
  • Provide suggestion for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of DBS Management System continuously
  • Perform independent reconciliation / stock checking exercises, e.g. general ledger reconciliation
  • Comply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if required
  • Adhere and comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc pertaining to the operations
  • Escalate exceptional / outstanding / suspicious transactions to section manager and other relevant parties for necessary action per the Incident Management Policy
Requirement
  • Post-secondary Education
  • At least 3 years of relevant working experience in banking operations
  • Knowledge and experience of banking operations and remittance processing
  • Good sense of risk control
  • Result and customer service oriented
  • Knowledge and experience of SWIFT and RTGS operations
  • Good team player, supportive and flexible to take up departmental tasks
  • Knowledge and experience of regulatory requirements pertaining to payment, remittance processing, e.g. Anti-money Laundering, RMB transactions
Public holiday duty may be required

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.
Job ID  WD36573
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